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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Receive incoming goods
   • General receiving bay housekeeping is undertaken according to workplace procedures
   • Received goods are checked and validated against delivery information according to workplace procedures
   • Received goods are unpacked and inspected according to workplace procedures and safety and environmental requirements
   • Discrepancies in quality of unpacked goods or breakages are documented according to workplace procedures
   • Stock levels are accurately documented on stock systems according to workplace procedures
   • Packing materials are disposed of according to workplace procedures
2. Store goods
   • Received goods are transported to appropriate storage area without causing damage to product or packaging according to workplace procedures and safety requirements
   • Goods and parts containers are labelled according to workplace procedures
   • Parts are transferred to labelled containers in storage area following established stock rotation procedures
   • Goods are stored according to workplace procedures and safety requirements and, where applicable, at correct temperatures to maintain product quality
3. Dispatch goods
   • Dispatch information is identified and confirmed
   • Goods for dispatch are selected and any identified non-conforming goods are labelled with supplier details and date and reason for return, or referred to supervisor
   • Goods for dispatch are packed securely, labelled and stored awaiting dispatch according to workplace procedures and safety requirements
   • Goods are dispatched to customer or end user according to workplace procedures
   • Warehousing documentation is completed according to workplace procedures
4. Receive incoming goods
   • General receiving bay housekeeping is undertaken according to workplace procedures
   • Received goods are checked and validated against delivery information according to workplace procedures
   • Received goods are unpacked and inspected according to workplace procedures and safety and environmental requirements
   • Discrepancies in quality of unpacked goods or breakages are documented according to workplace procedures
   • Stock levels are accurately documented on stock systems according to workplace procedures
   • Packing materials are disposed of according to workplace procedures
5. Store goods
   • Received goods are transported to appropriate storage area without causing damage to product or packaging according to workplace procedures and safety requirements
   • Goods and parts containers are labelled according to workplace procedures
   • Parts are transferred to labelled containers in storage area following established stock rotation procedures
   • Goods are stored according to workplace procedures and safety requirements and, where applicable, at correct temperatures to maintain product quality
6. Dispatch goods
   • Dispatch information is identified and confirmed
   • Goods for dispatch are selected and any identified non-conforming goods are labelled with supplier details and date and reason for return, or referred to supervisor
   • Goods for dispatch are packed securely, labelled and stored awaiting dispatch according to workplace procedures and safety requirements
   • Goods are dispatched to customer or end user according to workplace procedures
   • Warehousing documentation is completed according to workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Delivery information must include:	invoices purchase orders.
Safety and environmental requirements must include:	work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for manually and mechanically handling stock environmental requirements, including procedures for disposing of or recycling surplus packaging.
Dispatch information must include:	invoices picking slips packing slips.
Labelling must include:	dispatch details that correspond to picking and packing slip workplace shipping documentation.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements, performance criteria, range of conditions and foundation skills:

receive three different stock items into an automotive warehouse, in which the work must involve:

checking received goods against purchase orders and delivery documentation

following established workplace procedures for manual handling

identify and raise appropriate documents for three different non-conforming or damaged stock items

store three different stock items in the warehouse, in which the work must involve:

correctly labelling items before storage

storing items in the appropriate location

dispatch three different stock items from the warehouse to the customer or end user, in which the work must involve:

identifying dispatch instructions

labelling items according to workplace procedures

completing shipping address details and any special instructions

maintain workplace stock control documentation and warehouse computer records during above work.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for manually and mechanically handling stock

environmental requirements, including procedures for disposing of or recycling surplus packaging

key features of relevant codes of practice, including those dealing with:

managing risks of hazardous chemicals in the workplace

managing the work environment and facilities

hazardous manual tasks

key features of documentation required for the receipt and dispatch of warehouse items, including:

invoices

picking and packing slips

order forms

warehouse workplace procedures, including procedures for:

safe and secure stock storage

stock rotation

labelling stock items

product quality standards

packing and unpacking goods

isolating out of date, missing or damaged stock

identifying correct warehouse location of items or goods

using barcoding equipment

disposing of waste

completing delivery and dispatch documentation

maintaining stock record documentation

matching stock labelling to picking and packing slip

isolating non-compliant goods.

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